![]() In this chapter, we will examine listening versus hearing, listening styles, listening difficulties, listening stages, and listening critically. As a result, your listening skills may not be all they could be. As a student, you most likely spend many hours in a classroom doing a large amount of focused listening, yet sometimes it is difficult to apply those efforts to communication in other areas of your life. You may have heard the adage, “We have two ears but only one mouth”-an easy way to remember that listening can be twice as important as talking. How to talk so people really listen: Four ways to make yourself heard. In other words, the better you listen, the more you’ll be listened to.” Jarvis, T. The final piece of advice is this: “You can’t go wrong by showing interest in what other people say and making them feel important. More recently, O, the Oprah Magazine featured a cover article with the title, “How to Talk So People Really Listen: Four Ways to Make Yourself Heard.” This title leads us to expect a list of ways to leave the listening to others and insist that they do so, but the article contains a surprise ending. While many Americans look upon being active as something to admire, to engage in, and to excel at, listening is often understood as a “passive” activity. We sometimes think that listening means we only have to sit back, stay barely awake, and let a speaker’s words wash over us. “Are you listening to me?” This question is often asked because the speaker thinks the listener is nodding off or daydreaming. zip file containing this book to use offline, simply click here. You can browse or download additional books there. More information is available on this project's attribution page.įor more information on the source of this book, or why it is available for free, please see the project's home page. Additionally, per the publisher's request, their name has been removed in some passages. ![]() However, the publisher has asked for the customary Creative Commons attribution to the original publisher, authors, title, and book URI to be removed. Normally, the author and publisher would be credited here. This content was accessible as of December 29, 2012, and it was downloaded then by Andy Schmitz in an effort to preserve the availability of this book. See the license for more details, but that basically means you can share this book as long as you credit the author (but see below), don't make money from it, and do make it available to everyone else under the same terms. An employee pays careful attention to a speaker at a training session and asks clarifying questions about the information they are receiving.This book is licensed under a Creative Commons by-nc-sa 3.0 license.A nurse informs a patient that she is aware of how scared they are about their upcoming surgery and says she is there for her.At a client meeting, a salesperson asks an open-ended question like, "What can I do to serve you better?" and encourages his counterpart to express any concerns fully.At the end of a performance review, an employee restates the specific areas in which his supervisor asks he improve.A manager summarizes what her team has said during a staff meeting and asks them if she has heard things correctly.An interviewer asks a follow-up question to gain further clarification on the ways in which a candidate has applied a critical skill in a past job.A meeting facilitator encourages a reticent group member to share her views about a proposal.A counselor nods and says, "I hear you," to encourage a client to continue to talk about their traumatic experience. ![]() ![]() A customer service worker repeats a patron’s problem or complaint back to her to reassure her that she has been heard.An interviewer notices that a candidate doesn't look her in the eye when asserting a key strength.A job candidate shares her understanding of an unclear question during an interview and asks if she has it right.
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